At ABC Benfleet we stock a wide range of
instruments, sheet music and accessories. We have thousands of products
available in store but if we have not got what you want, we'll endeavour to
meet your needs.
Buying
from ABC is easy
You can order from our website without creating a user account,
just browse our store and place any items you wish to purchase in the shopping
basket. When finished selecting product proceed to the Checkout where you can
choose to order without setting up an account or, if you wish, set up an
account and we'll remember you next time you visit. You'll also get the benefit
of wish lists and any special promotions which we operate from time to time.
Please note that different terms and conditions apply for items purchased on our separate Mail My Music Sheet Music Store.
Delivery
All orders will normally be dispatched within 2 working days, by 1st
Class Post, Courier or Royal Mail Standard Parcels as appropriate.
Standard Delivery
Rates*:-
|
Total Order Value
|
UK Mainland
(excluding Scottish Highlands)
|
Scottish Highlands & Islands, Channel
Islands, Isle of Man, Northern
Ireland
|
|
£0.00 - £9.99
|
£1.95
|
£1.95
|
|
£10.00 -
£19.99
|
£2.95
|
£2.95
|
|
£20.00 -
£49.99
|
£4.95
|
£7.95
|
|
£50.00 -
£99.99
|
£7.95
|
£15.00
|
|
£100.00 - Up
|
FREE
|
£10.00
|
.
* NB - Standard Delivery rates apply to all products except where indicated in the product detail pages. FREE SHIPPING applies to some items, and a few products attract a shipping surcharge.
Back
Orders
If your item is not in stock, we will notify you and offer to back order for
you. You will also have the option to cancel your order if you would rather not
wait.
Payment and Security
You have the option to pay by several different methods including major Debit
and Credit Cards, Cheque, PayPal or BACS transfer. Debit
and Credit Card transactions are handled by PaPal (- you do
not need to have a PayPal account). PayPal
is a global leader in online payment and has received more than 20 awards for
excellence from the internet industry and the business community, so you can be
confident that your credit card details are in safe hands. If paying by cheque
please allow 5 working days following receipt of the cheque by ABC Music
before dispatch.
Returns
Policy
All goods purchased online from ABC Music Benfleet are covered by a 7 working day money
back satisfaction guarantee. If for any reason you are dissatisfied with your
purchase please contact us immediately to arrange a replacement or return. Do
not return goods without first contacting us to obtain a return authorisation.
It is the customers responsibility to return the goods
to us in the condition in which they were supplied.
ABC Music Benfleet will issue a full refund provided
the goods are received by us in an undamaged and saleable condition including
all original packaging. If goods are damaged or not saleable as new, ABC Music Benfleet reserves the right to reduce the amount of any
refund accordingly.
The customer is responsible for the cost of returning goods to us unless the
goods are faulty. ABC Music Benfleet can arrange for
the collection of goods (UK only), alternatively
the customer may choose to return the goods by their own means.
Software, CD's DVD's and Videos cannot be accepted for refund if the seal has
been broken.
All goods are
sold in accordance with The Consumer Protection (Distance Selling) Regulations
2000 (SI 2000 No.2334).
Guarantee/Warranties
Every new instrument carries a minimum 12 month manufacturers warranty. If you
are not completely satisfied with your purchase please contact us immediately
to arrange an exchange or, where applicable, a full refund.
Faulty
Goods: Faulty goods, where the fault is due to manufacturing
defect, will be exchanged or refunded where possible within the
first 30 days of purchase. After that time and for the remainder
of the warranty period, faulty goods will be repaired and returned
as quickly as possible free of charge. Persistently faulty goods
may be exchanged or refunded at the Manager's discretion. Faults
due to misuse are not covered by any warranty.
Damaged
Goods: Damaged goods must be reported to ABC Music within
48 hours of purchase/delivery of the goods.
Privacy
Policy: ABC Music does not disclose buyers' information
to third parties.
Hire
Before You Buy
We are the UK's leading instrument hire specialists. You can benefit
from the advantages of hiring before you decide to buy an instrument.
Monthly rates start at only £5 and if you decide to buy
at a later date you may receive an extra discount! Please ask
for full details and areas covered.
Remember
We have great retail stores packed full of music products and
staffed with people as in love with music as you are. Visit our stores for expert advice or to see/try any of our instruments.
Thanks
for taking the time to read this. We look forward to being of
assistance and assure you of our prompt attention at all times.
